Privacy Policy for Version 1 HQ, LLC (V1HQ)
Last updated: May 4, 2025
Introduction
Welcome to V1HQ.net (the “Site”), owned and operated by Version 1 HQ, LLC (“V1HQ,” “we,” “us,” or “our”). V1HQ is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, make a purchase, or interact with us via SMS. By using our services, you agree to the terms below.
INFORMATION WE COLLECT
We collect information to provide better services, improve your experience, and communicate effectively.
Personal Information
- Provided by You: Name, billing/shipping address, email address, phone number (for SMS and voice communications), and any other information you submit when placing an order, creating an account, subscribing to newsletters, or contacting customer service.
- Payment Data: Credit/debit card information, PayPal or other payment processor details. (Payment data is processed securely by our payment partners and is not stored on our servers.)
Communications Data
- Email & Chat: Records of your emails, chat transcripts (via Tawk.to or similar), and support tickets.
- SMS & Voice Logs: Date, time, and content of any SMS or automated voice messages you send or receive through our systems (e.g., order updates, appointment reminders).
Usage Data & Analytics
- Pages visited, products viewed, referral source, device information, IP address, and browsing actions (collected via cookies and similar technologies).
Marketing & Newsletter Data
- Preferences and subscription status for promotional communications (email, SMS) managed via platforms like Klaviyo or Twilio.
HOW WE USE YOUR INFORMATION
We use the data we collect to:
- Process and Fulfill Orders: Verify payment, arrange shipping, send invoices and confirmations, and communicate about your purchase.
- SMS & Email Communications: Send you order updates, shipping notifications, appointment reminders, marketing promotions, and transactional alerts via SMS or email—only if you’ve opted in.
- Customer Support: Respond to inquiries via chat, email, or SMS, and resolve issues efficiently.
- Improve & Personalize Experience: Recommend products, remember your preferences, and optimize our website content and marketing campaigns.
- Analyze Site Usage: Monitor and analyze trends to enhance our products and services.
Prevent Fraud & Enhance Security: Detect and prevent fraud or unauthorized activities.
SMS MESSAGING & CONSENT
- Opt-In: You will only receive SMS messages if you expressly provide your phone number at checkout, via sign-up forms, or respond “START” in a keyword-based SMS interaction.
- Message Frequency: We may send transactional SMS (order status, delivery alerts) and up to 4 promotional messages per month.
- Opt-Out: Reply “STOP” to any SMS message to unsubscribe. After sending “STOP,” you will receive one final confirmation message and no further promotional SMS. To resume messages, reply “START” or contact us.
- Carrier Fees: Message and data rates may apply. Check with your mobile carrier for details.
TCPA Compliance: We comply with the U.S. Telephone Consumer Protection Act and honor all opt-out and “Do Not Disturb” requests.
LEGAL BASES FOR PROCESSING (GDPR)
If you are a resident of the European Economic Area (EEA), we process your data under the following legal grounds:
- Contractual Necessity: To fulfill our contract with you (e.g., process and ship your orders).
- Consent: Where you have given clear consent (e.g., subscribing to marketing emails or SMS).
Legitimate Interests: For our business interests, such as website analytics, fraud prevention, and direct marketing, provided they do not override your rights.
DISCLOSURE OF YOUR INFORMATION
We may share your information with:
- Service Providers: Payment processors (Stripe, PayPal), shipping carriers, SMS/email platforms (Twilio, Klaviyo), chat services (Tawk.to), and analytics providers (Google Analytics, Facebook Pixel) to perform services on our behalf.
- Business Transfers: If we merge with or are acquired by another company, or sell assets, your information may be disclosed as part of the transaction.
Legal Compliance: To comply with legal obligations, respond to lawful requests, or protect our rights and safety, or those of others.
COOKIES & TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar technologies to collect usage data. You can manage cookie preferences through your browser settings; however, disabling essential cookies may impair site functionality.
THIRD-PARTY LINKS & INTEGRATIONS
Our Site may include links to third-party websites and services (e.g., eBay, Etsy, social media). We are not responsible for their privacy practices. Review their policies before sharing personal data.
DATA SECURITY
We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure; please contact us immediately if you suspect a breach.
DATA RETENTION
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. SMS logs may be retained for up to 24 months unless you request earlier deletion.
YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your data.
- Restrict or object to processing.
- Receive your data in a portable format.
- Withdraw consent at any time (for marketing communications).
To exercise these rights, contact us using the details below.
CHILDREN’S PRIVACY
Our services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we have collected such data, please contact us for deletion.
CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have the right to:
- Know: The categories and specific pieces of personal data we collected.
- Delete: Request deletion of your data (unless exempt).
- Opt-Out: Direct us not to sell your personal information (we do not sell personal data).
- Non-Discrimination: Exercise your rights without discrimination.
Submit requests to our Privacy Team at the contact details below.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the revised policy with a new “Last updated” date.
CONTACT US
For questions or concerns about this Privacy Policy or our data practices, please contact:
Version 1 HQ, LLC (V1HQ)
4058 13th St #1010, Saint Cloud, FL 34769-6775
Email: support@v1hq.net
Phone: (844) 789-4453
Thank you for trusting V1HQ. We’re committed to safeguarding your privacy and delivering an exceptional experience.